Privacy Policy

1. Scope of This Policy

This policy covers this website and the enquiries you send us through it. It does not cover the separate commercial terms that apply to orders and deliveries, which are set out in our After-Sales Policy and in your order confirmation.

2. Personal Information You Choose to Provide

The following information is provided when you choose to contact us. Optional analytics, described in section 5, are handled separately.

• What you send us: your name, email address, company, country and the content of your enquiry.
• Order and shipping details: where you place an order, the delivery address, contact person and any documentation you ask us to prepare.
• We do not ask for, and do not wish to receive, sensitive personal information (such as biometric data, medical information, financial account credentials or similar). Please do not send it through this website. Should a specific transaction ever require such information, we will inform you of the necessity and the impact on your rights in advance and obtain your separate consent where the law requires it.

3. How contact works

When you submit the inquiry form, the details you enter are sent over HTTPS to our Cloudflare Worker, which emails them to our team mailbox. You do not need an email app. We do not maintain a separate database of form submissions; the message remains in our email inbox so we can respond. If delivery fails, the page tells you it was not sent.

4. Information Collected Automatically

This website is served as static files by our hosting provider. As with almost any website, the hosting infrastructure records basic technical data when you request a page.

• Server logs may include your IP address, the date and time of the request, the page or file requested, the referring page, and your browser's user-agent string.
• These logs are generated and retained by our hosting provider, Cloudflare, Inc., for the purposes of delivering content, security and abuse prevention, within the minimum scope necessary for those purposes. We do not use them to build profiles of visitors.
• We do not combine this technical data with the information you send us when you make an enquiry.

5. Cookies, Analytics and Tracking

With your consent, we use Google Analytics 4 to understand visits and contact actions. Technical data may include the public page, device/browser information, approximate country, language and referring site. Google processes network information when receiving these requests. We do not send your name, email, phone number or enquiry text to Analytics.

Before you accept, we do not load Google Analytics or send it analytics requests. Rejecting does not affect browsing or contacting us. We store only your analytics choice and its time in localStorage for up to 180 days. If storage is unavailable, the choice lasts only in the current page. After acceptance, Google Analytics may set first-party _ga cookies, configured to expire after 30 days without renewal.

Use Analytics settings on any page to reject or withdraw. Withdrawal stops future collection, clears the known Analytics cookies and reloads the page; it does not automatically erase previously collected data. We do not enable advertising personalisation, remarketing or session recording. Analytics counts contact actions, not confirmed enquiries or completed sales.

6. Third-Party Services

Google Analytics is provided by Google and is loaded only after you accept optional analytics. Google may process data outside your country under its own privacy terms. This additional analytics service does not change how our hosting and contact services operate.

• WhatsApp (Meta Platforms, Inc.) — used only if you choose to write to the WhatsApp number listed on this site rather than email us. WhatsApp's own privacy policy applies to that conversation.
• Cloudflare, Inc. — provides hosting, content delivery and DNS for this website. Cloudflare processes requests on our behalf and its privacy policy applies to that processing.
• Web fonts are self-hosted. The typefaces used on this website are served from our own domain. No request is made to Google Fonts or any other font CDN, so your IP address is not disclosed to a third party in order to display text.
• If you email us, your message passes through our email provider in the ordinary way.

7. Purposes and Legal Bases of Processing

In accordance with Article 13 of the PIPL, we process your personal information only on the following bases and for the following purposes.

• Concluding or performing a contract to which you are a party — to prepare quotations at your request, and to process, fulfil and ship orders, including after-sales support, warranty service and returns handling.
• Your consent — when you actively send us an enquiry or provide information for a specific purpose. You may withdraw your consent at any time; withdrawal does not affect processing already carried out on the basis of that consent.
• Statutory duties and obligations — to keep transaction, shipping and payment records where tax, accounting or customs law requires it.
• Other circumstances provided by laws and regulations — for example, to protect our legal rights or to comply with lawful requests from competent authorities.
• We do not sell, rent or trade your personal information, we do not use it for advertising, and we do not carry out automated decision-making or profiling.

8. Sharing, Entrusted Processing and Disclosure

We share personal information only where it is necessary for the purposes above, and only with parties that need it.

• To logistics providers, freight forwarders and carriers, in order to deliver goods you have ordered.
• To banks and payment service providers, in order to process payment and comply with financial regulations.
• To professional advisers, auditors and insurers where reasonably required.
• To authorities, courts or regulators where we are legally required to do so.
• Where we entrust a party with processing personal information on our behalf, we agree the purpose, duration, method and protection measures with that party by contract and supervise its processing. We do not publicly disclose your personal information.

9. Cross-Border Provision of Personal Information

We trade internationally. Your personal information is processed by us in Hong Kong and the Chinese mainland, and an order you place may require us to provide the necessary contact and delivery information to logistics or payment providers in the destination country or region.

• Where the cross-border provision rules of the PIPL apply, we will inform you of the name of the overseas recipient, its contact details, the purpose and method of processing and the categories of information involved, and obtain your separate consent.
• We will take the measures required by law for such provision — such as concluding a standard contract, passing a security assessment or obtaining certification, as applicable — and require the overseas recipient to protect your information to the standard required by the PIPL.

10. Retention

We keep personal information only for the minimum period necessary to achieve the purpose of processing, unless the law requires a longer period.

• General enquiries that do not lead to an order are kept for as long as is reasonably useful to continue the conversation, and are then deleted.
• Order, shipping and payment records are kept for the period required by applicable tax, accounting and customs rules.
• Server logs are retained by our hosting provider under its own retention schedule.
• When the retention period expires or the purpose of processing has been achieved, we delete or anonymise the information.

11. Your Rights

Under the PIPL and other applicable laws, you have the following rights in relation to your personal information.

• The right to know and to decide how your information is processed, and to restrict or refuse processing by us.
• The right to access and to obtain a copy of the personal information we hold about you.
• The right to ask us to correct or supplement information that is inaccurate or incomplete.
• The right to request deletion where the purpose of processing has been achieved or can no longer be achieved, where the retention period has expired, where you withdraw consent, or where we process your information in violation of the law or of our agreement with you.
• The right to withdraw consent at any time, where processing is based on consent.
• Where the conditions set by the national cyberspace authority are met, the right to request the transfer of your personal information to another personal information processor designated by you.
• The right to request an explanation of the rules we apply when processing your information.
• To exercise any of these rights, contact us using the details in section 15. We will respond within 15 working days of receiving your request. If we decline a request, we will explain the reasons. You may also lodge a complaint with the competent regulatory authorities in accordance with the law.

12. Security

We take reasonable technical and organisational measures to protect the information we hold. This website is served over HTTPS, has no database and no login area, and therefore presents a deliberately small attack surface. No method of transmission or storage is completely secure, which is precisely why we limit what we collect. If a personal information security incident occurs, we will inform you and report to the competent authorities in accordance with the law.

13. Minors

This website and our products are intended for commercial, professional and industrial buyers. They are not directed at minors, and we do not knowingly collect personal information from them. If you believe a minor has provided us with personal information without the consent of a parent or guardian, please contact us and we will delete it promptly.

14. Changes to This Policy

• We may update this policy to reflect changes to this website, our practices or applicable law. The "Last updated" date above will change accordingly, and material changes will be brought to your attention by a prominent notice on this page.
• Where an order confirmation or separate written agreement contains terms that differ from this policy, those terms control for that order.

15. Contact Us

The personal information processor responsible for this website is Aerosys Technology, with its commercial centre in Hong Kong. If you have a question about this policy, or wish to exercise any of the rights described above, please get in touch.

• Email: info@aerosystech.cc
• WhatsApp: +1 (432) 924-5404
• Please include "Privacy" in the subject line of your email so that your request is routed correctly.